Purchase Policy

This Purchase Policy explains how purchases, payments, and refunds work for services and products offered by Appevo, LLC ("Appevo", "we", "us"), including our advertising services (managed advertising accounts, ad account top-ups, and campaign management) and in-app purchases or subscriptions in apps we publish, such as Tvmate: Simple Cast. By placing an order or making a purchase, you agree to this policy together with our Terms of Service.

Advertising services are provided based on a quote, order, or service agreement confirmed in writing (including by email). Each order specifies the service, the platform (such as Google Ads, Meta Ads, or TikTok Ads), the advertising budget, and any service or management fee.

• Prices are quoted in US dollars unless otherwise agreed.
• Service fees are separate from the advertising budget spent on third-party platforms.
• Applicable taxes, bank charges, and payment processing fees are borne by the client unless stated otherwise.

Unless otherwise agreed, advertising services are prepaid. We begin work, or credit funds to an ad account, only after payment is received and confirmed.

• Accepted payment methods are listed on each invoice (for example bank transfer or other approved methods).
• Invoices are due on the date stated; late or incomplete payments may cause campaigns to be paused.
• You are responsible for providing accurate billing information.

Funds credited to an advertising account are spent on the relevant third-party platform according to your campaigns. Once advertising budget has been spent or delivered by the platform, it cannot be recovered or refunded. Platform policies, reviews, or restrictions are outside our control, and we do not guarantee specific results, delivery, or performance.

We want every engagement to be fair and transparent:

• Unspent advertising balance may be refunded on request after the account is closed, less any platform fees, transaction fees, and fees for services already performed.
• Service and management fees for work already performed are non-refundable.
• If an ad account is suspended or restricted due to a breach of platform policies by the client, refunds of the remaining balance depend on what the platform releases to us.
• Approved refunds are processed within 14 business days, to the original payment method where possible.

Purchases inside our apps are processed by the app store you use (Google Play or the Apple App Store), not by Appevo directly. Billing, renewals, cancellations, and refunds are handled under the store's policies.

• You can cancel a subscription anytime in your store account settings; cancellation takes effect at the end of the current billing period.
• Refund requests for in-app purchases should be submitted to Google Play or Apple.
• Free trials, if offered, convert to paid subscriptions unless cancelled before the trial ends.

You may cancel ongoing advertising services by giving us written notice by email. Fees for services performed until the cancellation date remain payable, and any unspent balance is handled under section 5.

If you have a billing concern, please contact us first so we can resolve it quickly. Filing a chargeback without contacting us may lead to suspension of services and associated accounts while the dispute is investigated.

We may update this Purchase Policy from time to time. The "Last updated" date shows when it was last revised. Changes do not affect orders already confirmed and paid.

For questions about purchases, invoices, or refunds, contact:
Appevo, LLC
131 Continental Dr, Suite 305
Newark, DE 19713, United States
hello@appevo.us